Team

Hyde Park Capital Advises VitalTech on Its Sale to CoachCare

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Hyde Park Capital announced that its client, VitalTech, a leading provider of comprehensive enterprise solutions across the care continuum that integrates virtual care coordination into existing workflows, has been acquired by CoachCare, a leading provider of remote patient monitoring and care management platforms. Hyde Park Capital served as the exclusive investment banker to VitalTech for this transaction. This acquisition represents CoachCare’s eighth acquisition since 2023. Founded in 2019, VitalTech’s unique software and AI expertise compliments CoachCare’s existing suite of RPM, Chronic Care Management and other services. “This strategic acquisition marks an exciting new chapter for VitalTech’s team and our expanding network of large health system clients. Over the past few years, we have built an innovative, AI-first platform designed to revolutionize virtual care. Joining forces with CoachCare allows us to further scale our solutions, expand payment models, and deliver even greater value to our existing and future clients. Together, we will enhance patient outcomes, empower healthcare providers, and shape the future of virtual care. We have long admired CoachCare’s vision and unwavering commitment to consolidating the virtual care market, and we are thrilled to become part of this rapidly growing company,” said Jeh Kazimi, CEO of VitalTech. “Healthcare providers and payors increasingly look for exceptional solutions to America’s chronic condition epidemic. CoachCare continues to add capabilities and expertise to benefit more patients being treated for a number of varied conditions and further our mission to keep patients out of the hospital. VitalTech has demonstrated next-gen technical capabilities, and we are excited about what we can do together,” said Andrew Zengilowski, CEO and Co-Founder of CoachCare. Andrew also added, “we are thrilled to welcome Jeh Kazimi to the executive leadership team, as well as the talented VitalTech staff that has built a compelling product.” Chris Fieschko, Managing Director at Hyde Park Capital, commented, “it has been a privilege to advise VitalTech throughout this process. In the rapidly evolving remote patient monitoring industry, VitalTech’s innovative solutions and expertise align seamlessly with CoachCare’s vision, creating an exciting opportunity for growth and expanded impact in this next chapter.” Source – prnewswire

Community Hospital Corp Joins Leaders Urging Supreme Court to Uphold Broadband Fund

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he Ad Hoc Healthcare Group– a coalition of nonprofit healthcare organizations, hospital associations, and consulting firms working to expand broadband access for healthcare providers–has filed an Amicus Brief with the U.S. Supreme Court in support of the preservation of the Federal Communications Commission’s (FCC) Universal Service Fund (USF). The Amicus filing fills an important gap in the legal debate over whether Congress has provided the FCC with “intelligible principles” under which to operate the USF—the principal legal issue before the Supreme Court. The case outcome will shape future essential funding for universal broadband access for healthcare institutions, schools, and libraries across the country. The Ad Hoc Healthcare Group’s brief argues: The USF’s Rural Health Care program provides subsidies to ensure that hospitals, clinics, and telehealth providers can afford medical-grade broadband services. From 2021 to 2023, this program funded over $1.6 billion in broadband support across all 50 states. Without the USF, many healthcare providers would face crippling connectivity costs, leading to reduced telehealth access, fewer specialist consultations, and challenges in managing patient care remotely. “Many hospitals struggle with rising costs for staffing, supplies, and cybersecurity. USF subsidies keep broadband costs manageable, ensuring healthcare providers deliver essential, life-saving care,” said Rob Jenkins, Colorado Hospital Association Broadband Services and initiator of the amicus brief. Without the USF, hospitals, clinics, and telehealth networks—particularly those serving rural and low-income communities—will struggle to maintain vital broadband access. “The USF is a lifeline for healthcare,” said Jim Rogers, President of HealthConnect Networks. With North Carolina having one of the largest rural populations nationwide, Dr. John Graham, President of the NC Telehealth Network Association, emphasized local impact: “USF-supported broadband enables rural providers to deliver high-quality care, conduct remote consultations, and reduce ER visits. Without this funding, rural communities will suffer.” Ad Hoc Healthcare Group members: New England Telehealth Consortium, ADS Advanced Data Services Inc., Community Hospital Corporation, HealthConnect Networks, North Carolina Telehealth Network Association, Colorado Hospital Association, and Southern Ohio Healthcare Network. The coalition works to expand broadband access for healthcare providers participating in the USF’s Rural Health Care program. Community Hospital Corporation offers practical solutions that help community hospitals enhance efficiencies, improve quality and strengthen financial stability. CHC owns, manages and consults with hospitals through CHC Hospitals, CHC Consulting and CHC ContinueCARE, with the purpose to collaborate with partners and bring innovative solutions to support the vibrancy and accessibility of community healthcare. Source – PR Newswire

RLDATIX Acquires Ipeople Healthcare

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RLDatix (RLD), a global leader in safety, workforce and data solutions for healthcare systems, has acquired IPeople Healthcare, a leading provider of business continuity and data accessibility solutions that ensure seamless, uninterrupted access to EHR data for providers. IPeople’s solutions ensure healthcare providers maintain uninterrupted access to critical patient data, enabling staff to administer high quality, informed and safe care – even when systems are offline. Additionally, IPeople’s tools unlock siloed data, making it accessible to HIE and Analytics platforms, as well as enterprise archives. With a strong presence among the MEDITECH customer base, IPeople enhances RLD’s market-leading Galen data migration and archiving offerings, equipping hospitals and health systems with a comprehensive, enterprise-wide suite of data management solutions.  “Reliable access to patient data is an IT necessity and a fundamental pillar of safer, more effective care delivery,” said Dan Michelson, CEO of RLDatix. “Our Data Solutions Group combines IPeople’s expertise in data resiliency with our Best-in-KLAS data migration and archiving solutions. Hospitals and health systems can now look to RLD as the single, most experienced company offering the most advanced solutions to ensure data remains accessible and patients stay safe.” RLD is a global leader in patient safety, with decades of experience supporting thousands of healthcare organizations across the world in risk management. Adding IPeople’s capabilities will further strengthen patient safety by providing uninterrupted access to data across the enterprise, enabling care teams to operate with confidence even during unexpected system disruptions. “Joining forces with RLDatix is a game-changer for our customers and the industry as a whole,” said Ryan Dickerson, IPeople CEO. “This partnership not only expands our global reach but also accelerates our ability to deliver even greater value to the 400+ hospitals we serve. Together, we’re raising the bar for business continuity and data resilience, ensuring healthcare providers always have access to the information they need to save lives.” Source – prnewswire

HSBlox and Deerhold Partner to Enhance Pricing Transparency in Healthcare

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HSBlox, a leading technology platform for value-based care (VBC) contract management and administration that operationalizes complex contracts, enables transparency, and simplifies communication between stakeholders, and Deerhold, a company offering advanced healthcare data management and solutions to support healthcare price transparency and compliance, announced a partnership to combine their respective best-in-class capabilities to equip health plans, value-networks, self-funded employers, brokers and stop-loss insurance providers with faster, more accurate tools for network and payment model evaluation, development, and administration. By combining Medicare payment and enriched healthcare price transparency data, Deerhold introduces a standardized approach to run network analyses. This new approach factors in regional variations in Medicare rates and complexities, such as provider type, wage index, and pricing methodologies. It also cross-references multiple data sources to weight procedure codes according to occurrence. The actual contracted allowed amounts are also displayed as a percentage of Medicare to provide a real-world value for more accurate, straightforward comparisons. The CureAlign platform from HSBlox enables value-based program design, contract modeling and operational administration with a network-of-networks model for onboarding the required hierarchical relationships associated with risk-bearing contracts and alternative payment models. Along with its industry-leading VBC payment and performance reporting capabilities, HSBlox introduced the Carengage workflow solution just last year for improved care coordination and patient outreach within value-based programs and alternative payment models. As the healthcare industry continues to shift to VBC, customers can leverage the respective capabilities of Contract Rate Explorer and CureAlign to streamline referrals, ensure primary and specialty care alignment, implement alternative payment models and optimize networks for improved outcomes and cost containment.  Coupled together, the solutions represent a powerful approach to cost-effective program design and execution. “Working with Deerhold, our joint customers can expand, streamline, and implement unique benefit, network, and payment approaches to deliver affordable, quality-driven models at scale,” said Rahul Sharma, CEO of HSBlox. “As price transparency data is beginning to inform the development of value-based care models, we couldn’t be more excited to partner with HSBlox, providing customers full visibility into contracted rates and the support to adequately administer these complex alternative payment engagements between payers and providers,” said Deerhold CEO Jeff Gasser. Source – PR Newswire

GoTo Introduces AI-Powered Communications Platform for Automotive Dealerships to Drive Profitable Growth through Customer Success

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GoTo Connect for Automotive provides an AI-powered communications platform purpose-built for automotive dealerships to drive sales and grow customer loyalty GoTo, the leader in cloud communications and IT, today announced the launch of GoTo Connect for Automotive, an advanced, AI-powered communications platform purpose-built for automotive dealerships. With a single platform, dealerships get robust Customer Relationship Management (CRM) integrations, real-time multi-rooftop reporting, and modern communication channels, optimizing dealership outcomes by allowing customers to communicate via their preferred channels. GoTo Connect for Automotive streamlines every customer interaction from closing deals to scheduling service with simple, secure, and easy to use practical AI in a unified communications tool. “GoTo Connect for Automotive is designed to meet the unique needs of automotive dealerships to result in increased sales, improved operations, and happier customers,” says Damon Covey, General Manager of UCC at GoTo. Less than one-third of dealerships are satisfied with the insights gained through existing CRM tools, with outdated technology often hindering communication across their business and with their customers. Departments like Sales, Service, and the Business Development Center (BDC) frequently operate in silos, leading to missed opportunities and inefficiencies. GoTo Connect for Automotive addresses these challenges by modernizing operations and unifying communications. With a single, cloud-based platform, Sales teams can prioritize high-value leads and deliver faster and more personalized follow-ups using powerful and practical AI insights, while Service departments can streamline appointment scheduling and keep customers informed with real-time updates. “Now more than ever, customers require their service and support communications to be available across a variety of channels, including text and web chat. GoTo Connect for Automotive bridges this critical gap between customer expectations and the technology historically used by many car dealerships,” says Damon Covey, General Manager of UCC, GoTo. “With robust integrations, real-time reporting, dealership-focused features like virtual fax, a mobile app that supports operations, reporting, and call recording capabilities, GoTo Connect for Automotive is designed to meet the unique needs of automotive dealerships to result in increased sales, improved operations, and happier customers.” GoTo Connect for Automotive delivers key innovations across communication, customer experience, and integration capabilities, including: “If you want to be relevant as a dealership, then you really have to embrace technology,” says Bob Calabrese, Client Relations Director at Ewing Automotive Group. “Over the last five years, we’ve looked at our processes to make it as easy as possible for customers to do business with us. This included switching our phone system to GoTo Connect, which has been a game-changer in terms of efficiency. I’m continuously amazed at how easy GoTo is to use, allowing us to communicate with customers through their preferred method, text messaging, while also protecting customer data by eliminating the need for our sales team to use their personal cell phones.”

NTT DATA becomes a Global Managed Service Provider in the SAP PartnerEdge, Run Program Track

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Global digital business and technology services leader, today announces it has joined the SAP PartnerEdge program with a “Run” focus as a managed service provider (MSP) and will offer value-add services based on cloud solutions from SAP such as the RISE with SAP and GROW with SAP solutions and SAP Business AI as a full service package to customers around the globe. Joining SAP PartnerEdge, Run builds on NTT DATA’s SAP global partner status and helps position NTT DATA as a one-stop shop for cloud solutions from SAP.As part of SAP PartnerEdge, Run, NTT DATA can help businesses harness the power of SAP Business Suite and cloud solutions from SAP by managing the complexities of implementation, management and service delivery. About 69% of tech leaders worldwide say they are very or extremely concerned about the growing amount of technology investments required to remain competitive, according to an IDC Info Snapshot, sponsored by SAP1. Working with an MSP like NTT DATA allows businesses to focus on their core objectives, innovate with confidence and achieve sustainable growth in a rapidly evolving digital landscape. “Tech debt has risen to a business level-risk that slows innovation and increases costs in a world where global organizations can afford neither,” said Abhijit Dubey, CEO, NTT DATA, Inc. “This expanded partnership with SAP combines our strengths to help joint clients simplify their tech stacks and make smarter and more strategic investments in areas like AI, cloud and automation that can improve competitiveness and efficiency. We’re excited to build on our 35-year history and identify new ways to innovate for clients and better align their tech investments for future growth.” “Our partnership with NTT DATA showcases the power of our ecosystem in driving customer success. By combining our cloud solutions and NTT DATA’s deep expertise, we can help businesses accelerate their digital transformation and drive innovation with confidence, efficiency, and agility,” said Thomas Saueressig, of the Executive Board of SAP SE, Customer Services & Delivery. One of the standout features of working with NTT DATA as a managed services provider is its “Anything-as-a-Service” approach, a one-stop-shop offering. By bundling all services, including cloud solutions from SAP and NTT DATA’s value-added services, into one comprehensive agreement, clients can benefit from fully managed, end-to-end cloud solutions. This streamlined approach also leverages over 35 years of NTT DATA’s experience as a trusted SAP partner, ensuring seamless communication and expert support throughout the engagement. “We are extremely proud to be selected by SAP to offer this service package globally, as it aligns perfectly with our forward-looking cloud strategy. As a leading SAP managed service provider, NTT DATA centrally coordinates all services to help clients innovate and achieve scalable, data-driven success. We enhance this support by leveraging cloud solutions from SAP with SAP Business AI and our value-added services,” said Norbert Rotter, CEO, NTT DATA Business Solutions. NTT DATA delivers strategic market advantages and benefits for clients through this MSP program including:

Singapore Airlines and Salesforce Partner for AI Customer Service

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Salesforce, the world’s #1 AI CRM, and Singapore Airlines (SIA) announced that the Airline is incorporating Agentforce, Einstein in Service Cloud, and Data Cloud into its customer case management system, enabling it to deliver more consistent and personalized service to its customers. The two companies also plan to co-develop Artificial Intelligence (AI) solutions for airlines at the Salesforce AI Research hub in Singapore, aiming to provide greater value and additional benefits to the industry. Marketing Technology Insights: Dun and Bradstreet Integrates Business Data for Smarter Marketing SIA will utilize Agentforce, an AI system that deploys autonomous agents to perform specific tasks. This helps to streamline its customer service operations, allowing its customer service representatives to focus on providing enhanced and personalized attention in each customer interaction. Data Cloud, the hyperscale data engine built within Salesforce, powers Agentforce by combining relevant data together, enabling the AI agents to better support the customer service representatives with personalized advice and solutions for the customers. SIA will also leverage Einstein generative AI capabilities featured inside Service Cloud to summarize customers’ previous interactions with the Airline. It can also provide guidance on assistance, enabling customer service representatives to better understand and anticipate customer needs and tailor solutions. This will reduce average response times, facilitating more efficient and proactive customer service. “As the world’s leading digital airline, Singapore Airlines is committed to investing in and leveraging the relevant technologies to enhance customer experiences, improve operational efficiencies, drive revenue generation, and boost employee productivity. The SIA Group has been an early adopter of Generative AI solutions, developing over 250 use cases over the last 18 months and implementing around 50 initiatives across our end-to-end operations,” said Mr. Goh Choon Phong, Chief Executive Officer, Singapore Airlines. Marketing Technology Insights: GoTo Launches AI Platform for Automotive Dealerships “Salesforce is a pioneer in agentic AI. Integrating Agentforce, Einstein in Service Cloud, and Data Cloud into SIA’s customer case management system enhances our ability to efficiently assist our customers, and marks the first step in our collaboration. Together, we will co-create AI solutions that drive meaningful and impactful change and set new standards for service excellence in the airline industry,” continued Mr. Goh Choon Phong. “The rise of digital labor, powered by autonomous AI agents, is not just reimagining the customer experience — it’s transforming business. We’re thrilled to partner with Singapore Airlines, a trailblazer in this AI revolution, to elevate their already outstanding customer service to unprecedented heights, augment their employees and collaborate on groundbreaking AI solutions for the airline industry. With our deeply unified digital labor platform, we’re bringing humans together with trusted, autonomous AI agents, unlocking new levels of productivity, innovation and growth,” said Marc Benioff, Chair and CEO, Salesforce. Marketing Technology Insights: Genesys and TeKnowledge Partner for AI-Driven Customer Experiences Source – Businesswire

Tiger Pistol Releases Playbook for Scaling SMB Advertising

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CLEVELAND, March 11, 2025 /PRNewswire/ — Tiger Pistol, the most advanced local advertising platform, today announced the release of its latest resource for marketing resellers, Scaling SMB Advertising: A Marketing Reseller’s Guide to Efficiency, Profitability, and Growth. This essential playbook outlines strategies for marketing resellers to streamline operations, scale local advertising programs, and increase profitability through automation and efficiency. According to the 2025 Small- and Medium-sized Businesses (SMBs) Marketing Survey by Taradel, 94% of SMBs plan to maintain or increase their digital marketing investments in 2025, yet 41% spend less than $500 per month on advertising. Marketing resellers who offer scalable, cost-effective advertising solutions are in a prime position to capture this demand, helping SMBs maximize budget efficiency while driving measurable results. Tiger Pistol’s latest playbook provides a roadmap for resellers to expand their services, improve operational efficiency, and deliver high-performing campaigns at scale. SMBs are leaning into digital advertising, but they need solutions that match their resources and goals. Marketing resellers who embrace automation and scalable ad strategies will be the ones who win—both in customer retention and revenue growth,” said Sarah Cucchiara, VP of Business Development at Tiger Pistol. “This playbook breaks down the exact steps resellers need to take to streamline operations, improve efficiency, and deliver results-driven campaigns at scale. “Source – PR Newswire

Certified Languages Int’l Enhances Customer Service With CXone Mpower

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with NICE, Certified Languages International will streamline operations, elevate global interpretation services, and deliver tailored, automated customer service across industries NICE announced that Certified Languages International, a full-service language company specializing in on-demand interpreting and document translation services supporting 230 languages worldwide, has selected NICE CXone Mpower as its platform of choice to upgrade its customer service operations. By migrating from its legacy infrastructure, the company aims to enhance workflow automation, unify its knowledge base and ensure seamless support for its agents and interpreters —delivering exceptional experiences at every interaction. Marketing Technology Insights: Genesys and TeKnowledge Partner for AI-Driven Customer Experiences Certified Languages International handles thousands of inbound client inquiries daily, seeking interpretation services across every industry including healthcare, financial services, retail, and BPO. Previously relying on multiple vendors for separate CX needs, the company will unify its global operations and knowledge base with the CXone Mpower platform, creating a single source of truth for agents and interpreters. With the powerful CXone Mpower Essentials Suite, agents can quickly identify the required language, check interpreter availability based on skillset, and seamlessly connect clients to the most appropriate interpreter. “Our interpretation services help people communicate clearly and effectively in their language of choice, and we needed a solution that would support the rapid growth of our 24/7 on-demand interpretation services,” said Jacob Dillon, COO, Certified Languages International. “NICE CXone Mpower fits all our needs with its comprehensive offering and ability to align with future business growth. Working with NICE will enable us not only to meet but exceed our clients’ needs while ensuring a convenient and personalized service.” Dan Belanger, President, Americas, NICE said, “In interpretation services, speed and accuracy are non-negotiable. That’s why we’re excited to help Certified Languages International use CXone Mpower to unify knowledge, streamline workflows, and connect agents and interpreters in real time for a quicker and more precise service.” Marketing Technology Insights: IQor CXBPO Redefines Customer Experience Source – Businesswire

Boomi Launches AI Studio Delivering Comprehensive AI Agent Control

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As enterprises embrace agentic AI to drive automation and decision-making, the rapid proliferation of AI agents presents new challenges for security, compliance, and interoperability. According to Gartner®, “By 2028, 33% of enterprise software applications will include agentic AI, up from less than 1% in 2024, enabling 15% of day-to-day work decisions to be made autonomously.”1 However, without a centralized management solution for all AI agents, organizations risk fragmented AI ecosystems, operational inefficiencies, and regulatory exposure. Boomi’s new AI Studio, now available in early access, provides organizations a secure, compliant, and vendor-agnostic way to design, orchestrate, monitor, and optimize unique AI agents — whether built on Boomi or third-party technologies — and provides full AI agent lifecycle management to ensure seamless integration, governance, and control across the enterprise. “With Boomi AI Studio, we’re giving organizations a powerful yet accessible way to build, monitor, and orchestrate AI agents with trust, security, and governance at the core,” said Ed Macosky, Chief Product and Technology Officer at Boomi. “As of today, Boomi has deployed more than 25,000 AI Agents for customers. This strong market adoption of our AI agents highlights not only the real value they’re delivering, but also the need for a solution that enables organizations to leverage AI responsibly while accelerating innovation and achieving transformative outcomes.” “As AI reshapes our business landscape, effective management of these systems becomes essential. Boomi AI Studio delivers precisely what enterprises need to harness AI at scale — comprehensive governance, seamless orchestration, and a robust framework for integrating AI across operations,” said Amit Sinha, President & Co-Founder of WorkSpan. “With Boomi’s solution, we can confidently deploy and oversee AI agents throughout our ecosystem, ensuring compliance and fueling innovation while maintaining operational excellence.” Boomi AI Studio offers a fully integrated environment for AI agent design, governance, and orchestration, including: “Boomi is addressing a critical gap in the market, setting a standard for managing AI agents at scale. While many vendors focus on releasing new agents, few are tackling the essential challenge of managing, deploying, curating, and optimizing these environments effectively,” said Shawn Rogers, CEO of BARC US. “The rise of agentic AI presents significant opportunities for automation and efficiency, but organizations require a structured approach to ensure these agents operate securely, ethically, and efficiently. To truly harness the power of AI-driven automation, enterprises need a comprehensive solution that provides the necessary oversight and guardrails to scale with confidence.” Boomi is now accepting applications for early access to Boomi AI Studio. A limited number of organizations will be selected to participate in this phase. Early adopters will gain hands-on access to existing features while helping shape future enhancements. General availability will follow in Q2 2025, based on feedback and iteration. For more information on Boomi AI Studio and to apply for access, please visit the Boomi AI Studio Website. Boomi AI Studio features, functionality, and availability are subject to change based on ongoing development and user feedback. This announcement does not constitute a commitment to deliver specific future capabilities or general availability timelines. Boomi makes no guarantees regarding performance, regulatory compliance, or continued availability of specific feature