Design

Singapore Airlines and Salesforce Partner for AI Customer Service

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Salesforce, the world’s #1 AI CRM, and Singapore Airlines (SIA) announced that the Airline is incorporating Agentforce, Einstein in Service Cloud, and Data Cloud into its customer case management system, enabling it to deliver more consistent and personalized service to its customers. The two companies also plan to co-develop Artificial Intelligence (AI) solutions for airlines at the Salesforce AI Research hub in Singapore, aiming to provide greater value and additional benefits to the industry. Marketing Technology Insights: Dun and Bradstreet Integrates Business Data for Smarter Marketing SIA will utilize Agentforce, an AI system that deploys autonomous agents to perform specific tasks. This helps to streamline its customer service operations, allowing its customer service representatives to focus on providing enhanced and personalized attention in each customer interaction. Data Cloud, the hyperscale data engine built within Salesforce, powers Agentforce by combining relevant data together, enabling the AI agents to better support the customer service representatives with personalized advice and solutions for the customers. SIA will also leverage Einstein generative AI capabilities featured inside Service Cloud to summarize customers’ previous interactions with the Airline. It can also provide guidance on assistance, enabling customer service representatives to better understand and anticipate customer needs and tailor solutions. This will reduce average response times, facilitating more efficient and proactive customer service. “As the world’s leading digital airline, Singapore Airlines is committed to investing in and leveraging the relevant technologies to enhance customer experiences, improve operational efficiencies, drive revenue generation, and boost employee productivity. The SIA Group has been an early adopter of Generative AI solutions, developing over 250 use cases over the last 18 months and implementing around 50 initiatives across our end-to-end operations,” said Mr. Goh Choon Phong, Chief Executive Officer, Singapore Airlines. Marketing Technology Insights: GoTo Launches AI Platform for Automotive Dealerships “Salesforce is a pioneer in agentic AI. Integrating Agentforce, Einstein in Service Cloud, and Data Cloud into SIA’s customer case management system enhances our ability to efficiently assist our customers, and marks the first step in our collaboration. Together, we will co-create AI solutions that drive meaningful and impactful change and set new standards for service excellence in the airline industry,” continued Mr. Goh Choon Phong. “The rise of digital labor, powered by autonomous AI agents, is not just reimagining the customer experience — it’s transforming business. We’re thrilled to partner with Singapore Airlines, a trailblazer in this AI revolution, to elevate their already outstanding customer service to unprecedented heights, augment their employees and collaborate on groundbreaking AI solutions for the airline industry. With our deeply unified digital labor platform, we’re bringing humans together with trusted, autonomous AI agents, unlocking new levels of productivity, innovation and growth,” said Marc Benioff, Chair and CEO, Salesforce. Marketing Technology Insights: Genesys and TeKnowledge Partner for AI-Driven Customer Experiences Source – Businesswire

CoreWeave to provide dedicated compute capacity for OpenAI’s model training and services

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CoreWeave announced a deal to deliver AI infrastructure to OpenAI, expanding OpenAI’s compute capacity for training and delivering its latest models at scale to its hundreds of millions of users around the world. The contract value for this strategic deal is up to $11.9 billion.  As part of this deal, OpenAI will become an investor in CoreWeave through the issuance of $350.0 million of CoreWeave stock. AI Authority Trend: Core Scientific and CoreWeave Announce $1.2 Billion Expansion in Denton, TX “Partnering with OpenAI on this net new contract underscores CoreWeave’s proven ability to deliver reliable and performant infrastructure services, powering AI Innovations for world-leading AI labs,” said Michael Intrator, Co-Founder and Chief Executive Officer of CoreWeave. “We remain a partner-of-choice to meet the bleeding-edge needs of pioneers to unleash AI’s potential to change the world.” “Advanced AI systems require reliable compute, and we’re excited to continue scaling with CoreWeave so we can train even more powerful models and offer great services to even more users,” said Sam Altman, CEO of OpenAI. “CoreWeave is an important addition to OpenAI’s infrastructure portfolio, complementing our commercial deals with Microsoft and Oracle, and our joint venture with Softbank on Stargate.” AI Authority Trend: Governor Murphy and Princeton President Announce Microsoft and CoreWeave as Founding Partners in NJ AI Hub CoreWeave powers the world’s AI innovations with a cloud platform designed specifically for compute-intensive workloads. Purpose-built from the ground up, the CoreWeave Cloud Platform delivers leading-edge compute at cutting-edge scale and speed optimized for AI, enabling leading AI labs and enterprises to accelerate breakthroughs and shape the future. Trusted by some of the world’s leading AI labs and AI enterprises, CoreWeave continues to be the cloud platform provider of choice for those pushing the boundaries of artificial intelligence. AI Authority Trend: CoreWeave First to Announce General Availability of NVIDIA GB200 NVL72 Instances Source – PR Newswire

Renesas Unveils PROFINET-IRT & PROFIdrive for RZ Series

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Renesas Electronics Corporation (TSE:6723), a premier supplier of semiconductor solutions, today introduced the PROFINET-certified IRT and PROFIdrive software stack for its RZ/T and RZ/N series of microprocessors (MPU) for industrial networking systems. The initial software versions are available for the RZ/T2M MPU designed for servo motor control applications, and the RZ/N2L for industrial internet gateway applications, such as remote-IO or industrial Ethernet devices. Using Renesas devices with this software stack eases the path for certification of customers’ devices. The new stack is Renesas’ first certified PROFINET software solution that supports PROFINET IRT (Isochronous Real-Time) and PROFIdrive. PROFINET is the leading industrial Ethernet protocol for automation systems and facilitates high-speed communication in industrial automation equipment. Its highest performance class, PROFINET IRT ensures precise and time-sensitive data transfer, making it ideal for real-time applications such as servo drives and motion control systems. This makes PROFINET particularly suitable for applications including manufacturing, robotics and process control, where real-time operation is crucial. “We are happy to extend our industrial Ethernet system support for the RZ/T and RZ/N series MPUs,” said Mohamed Dogar, Vice President of Embedded Processing Business Acceleration at Renesas. “We expect the outstanding market success that we achieved with our RZ/T and RZ/N MPU series to further accelerate with the introduction of our network stack integration. PROFINET is the market leading industrial protocol, and we are delighted to have integrated the Siemens PROFINET IRT Device Development Kit on our devices.” “We are thrilled that our cooperation with Renesas has led to their first certified PROFINET IRT solutions using the Siemens PROFINET Device Development Kit,” said Efrossini Tsouchnika, Vice President Control at Siemens Digital Industries. “Industrial customers can now enjoy seamless integration options provided by Renesas within the PROFINET ecosystem, and we look forward to continuing our collaboration as Renesas invests in future iterations of the PROFINET technology.” PROFINET stack on Renesas’ RZ/T and RZ/N Series Processors The implementation of Renesas’ certified PROFINET IRT stack encompasses all essential features required in industrial equipment communication including PROFINET RT (Real-Time) communication. The software supports cyclic data exchange with a PROFINET IO controller and can handle diagnostic, process, and status alarms, as well as plug and pull alarms. It assigns IP addresses and device names via PROFINET and through the device application. Furthermore, it includes fast startup functionality, shared device support, media redundancy (MRP), and system redundancy (S2). PROFIdrive Simplifies Process to Embed Drive Systems PROFIdrive enables seamless integration of variable speed drives, servo motors, and other motion control devices into automation systems, ensuring efficient communication and operation. PROFIdrive standardizes data exchange between devices, providing key parameters such as speed, torque, and position, which are essential for precise control of drives. It supports both real-time communication through PROFINET IRT and conventional Ethernet, allowing flexibility in various industrial applications. PROFIdrive Profile on Renesas’ RZ/T and RZ/N MPUs Renesas implemented a certified PROFIdrive application example for Application Class 4. This includes the implementation of a drive object with a speed setpoint interface. It supports cyclic data exchange via standard telegrams 1, 2, and 3, as well as acyclic data exchange through the PROFIdrive parameter channel. Additionally, the application encompasses PROFIdrive diagnostics and the state machine for the PROFIdrive General State Machine. It includes the PROFIdrive encoder channel with its respective encoder state machine and offers the simulation of a drive control system.

ABBYY Opens AI Labs to Build More Powerful, More Developer-friendly Document AI Models for Intelligent Process Automation

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USTIN, Texas–(BUSINESS WIRE)–ABBYY has established AI Labs across the United States, Hungary and India to accelerate development of purpose-built AI for intelligent document processing and process automation. The teams of innovators are creating transformative solutions that redefine industry standards for reliable AI and enterprise security and compliance, capitalizing on new market possibilities driven by agentic AI and the need for more developer-friendly experiences. sanjay Nichani, Vice President, AI & Computer Vision who leads the ABBYY AI Labs reporting to Patrick “PJ” Jean, CTO/CPO of ABBYY, commented, “Our proprietary datasets, AI platform and model research and development combined with our deep domain knowledge create foundational intellectual property that will significantly enhance our core solutions and enable expansion into adjacent enterprise applications. We’re building upon decades of leadership in OCR, machine learning, computer vision, and natural language processing, while extending innovations in AI with our industry expertise. This integrated approach powers next-generation multimodal models to deliver more robust, consistent outcomes that transform business processes.” IDC estimates that the intelligent process automation market (IPA) will reach $102 billion by 2028 with OCR and intelligent document processing (IDP) being the fastest growing segments. The new document AI and process intelligence technologies and solutions coming out of the ABBYY AI Labs will enable the company to maintain its leadership position and aggressively compete in the IPA market with new solutions expected to be released during the second and third quarters of 2025. Furthermore, a recent SlashData survey concluded that more than half of developers who use AI (53%) are using it to add AI functionality to applications through third-party APIs and open-source models, or to create AI models by using data to customize, build, train, or fine-tune AI models. “The developer experience is a crucial aspect of our product strategy,” added Nick Hyatt, Vice President, Engineering R&D, reporting to PJ. “The underlying IP and technology Sanjay is building from the AI Labs is the future to improving how businesses can leverage AI and LLMs within their organization to fast-track new applications and capabilities. Our teams look forward to making next-generation ABBYY AI easier to consume with modern APIs and developer tools.”